Welcome to Kerala Stores

Customer Service

Shipping & Delivery
 We despatch the products within 2 days of getting cleared payments by Reputed Couriers and India Post. Products are delivered within 5 days in india and within 30 -45 to international destinations if the shipment mode is economy.
 
Refunds & Cancellations

Refunds And Cancellations would be made against the following :

  • Product or Services Unavailable
  • Product Damaged on Arrival at the buyers doorstep, provided the buyer/user provides us a photo / image of the damaged good within 2 days of arrival 
  • Product not reached within  30 days of placing order where the shipping address is within India Mainland, Or Within 75 days if the Address is Out of India.
  • Product wrongly shipped or completely different from what was ordered
  • Buyer cancels the order before we have actually shipped the productt.
  • Auto Cancellation by the Payment Gateway , where we do not have any control
  • Payment not being realised either fully or partially within 7 days of placing orders.
  • Shipment addressed to Places where we do not ship.
 
 
 
Privacy & Security
All the account information about our customers are safe and stored only for better customer experience. We do not share the same with any third party agencies. Payments made to us are processed by third party payment gateways that comply to stringent RBI rules and regulations. We donot store nor receive any customers financial details. 
Returns & Replacements
If you are not satisfied with the product or the prodcut had arrived damaged please refer refunds and cancelllations column above.
Ordering
Select the respective product(s) and add to the cart. If need to add more products return to the category and select and add product. For viewing the added products in the cart simply click the cart symbol on top left of the page and edit. Once finished proceed to check out by clicking the checkout button, Either checkout as a guest or you can register with us and proceed . Select The payment mode and complete the checkout process with a confirmation mail from our end.
Payment, Pricing & Promotions
 Payment can be done either by Online or Cash on delivery . Cash on delivery is applicable for a makimum check out total of Rs 2000 only. For International customers payment via Paypal is also available.
The product listings having no varaiations can be added directly to the cart, while prodcuts having variations will have to be chosen from the drop down list and then selected before adding to the cart.
Promotions if any would be displayed along witht the products and would be included in the shipment.
Viewing Orders
Registered customers can log into their account and view present and all the past orders under My account section.
Updating Account Information
 All the account information of the registered customers can be edited by logging into the Account section.